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Up to 70% OFF ! Free Express Delivery Up to 70% OFF ! Free Express Delivery
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Frequently Asked Questions

Frequently Asked Questions

Payment

How secure is my payment?

Rest assured, all payments are securely processed over HTTPS, and your card information never touches our servers.

Shipping

How long will it take to ship the item?

Please allow 1-4 business days for processing and shipping. Estimated delivery time is between 10-20 business days. For expedited services like DHL or FedEx, please contact us.

Where do these items ship from?

We have warehouses worldwide. Most items ship from China and the USA.

What if my country is not on the list?

Please contact us at uk.petpetparkservice@gmail.com.

Order

What if I entered the wrong address?

You can contact us to change shipping information within 6 hours of completing your checkout. Once shipped, we cannot change the address.

My Order has not been received yet.

Delivery time varies (10-20 business days). If your order doesn't arrive within 45 days after shipping, contact us at uk.petpetparkservice@gmail.com.

What happens if I receive the wrong item?

If you receive a wrong item, you can keep it and we'll send you the correct item.

I received my order partly.

Multiple items may arrive separately from different locations with separate tracking numbers. Contact us if you can't find a tracking number.

The tracking shows delivered, but I haven't received it.

Contact local delivery services. If issues persist, contact us at uk.petpetparkservice@gmail.com.

Cancellation & Return

Can I cancel my order?

Yes, within 6 hours of checkout. After this, orders are sent for processing.

Do you accept Returns or Exchanges?

We accept returns for selected products within 30 days of receipt. Limited products qualify for free return labels. Contact us at uk.petpetparkservice@gmail.com to initiate a return.